Support

How do you get in touch with PlayCroco Casino's support? The help team is easily reached via live chat. Click the "Support" button to get started. If that's not the best option for you, you can also send an email (support@mailcroco.com) to get answers to questions or learn more about rules or promotions. Phone support is another option for some players. Help is prioritized for members of the casino loyalty program.

Can I Play Online Casino Games for Free?

Yes. Playing without registration is allowed at PlayCroco Casino. Click the casino log-in button and click "X" to cancel out of that screen. You'll be in the casino lobby without signing in. You're welcome to play for fun using the demo versions of the slots/pokies, table games, video poker options, and specialty games. When you're ready to switch and play for real money, there's a button that makes it easy to do so.

What Do I Do If I Forgot My Password?

If you've forgotten your password or username, click the "Log In" option. At the bottom of that box, it says "Forgot Password or Username." Click the appropriate option and follow the instructions.

Are There Fees for Deposits or Casino Payouts?

PlayCroco Casino doesn't charge any fees on deposits. That doesn't mean the transaction will be free of fees. Your bank may charge them. Withdrawals may have fees depending on your chosen method. Bank Transfers have a $50 fee. Bitcoin doesn't charge a fee for casino payouts.

Can I Play Here?

To play at the casino, you must reside in an area where online casinos are legal. You also have to be the legal age for gambling in your region or 18 years of age, whichever of those is the older age. If you have to be 21 to gamble in your state or country, you would have to be 21 when you join the casino. You may be eligible to join, but that doesn't mean you can claim bonuses. The United Kingdom is one of the countries that is banned from claiming casino promotions.

What Are Wagering and Cashout Requirements?

When you claim a casino promotion, there are almost always rules regarding their use. If you have a wagering requirement attached to a casino coupon code, it means that you must meet that rule before you can request a casino payout. Most of the bonus offers at PlayCroco have a 30x wagering requirement. No deposit bonus codes can be as high as 60x for wagering requirements. For a no deposit bonus, there's a cashout requirement of 5x.

If you get a $20 free chip with a no deposit bonus code, you have to bet that $20 times the wagering requirement of 60x, which is $1,200, prior to submitting a withdrawal request. If you got a deposit bonus, you would have to bet 30 times the total of the deposit and free cash. If you deposited $30 and got $30 free, you would have to bet $1,800 (30 times $60).

A cashout requirement restricts how much you can withdraw from a free no deposit bonus. If you receive a $50 free chip, you cannot withdraw more than $250 of any winnings gained from the no deposit bonus. If you got a $20 free chip, you couldn't withdraw more than $100 in winnings. This can be disappointing if you've won thousands of dollars.

You may find that this handy guide to FAQs has an answer to your question. These are the questions that many players ask. If this doesn't help, you'll need to reach out to PlayCroco Casino support using live chat or email.